Dave Miller
1 appearance on the record.
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3 disclosures · every statement was checked. none of them is a claim the record can settle: opinions, insights and disclosures never carry an assessment.
Everything Dave Miller said on the MAD Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →
StellaService never reuses phone numbers or emails to maintain mystery shopper anonymity.
“We can never use the same phone number twice with the company. We can never use the same email twice.”
StellaService mystery shoppers log roughly 50 days of aggregate customer hold time.
“That also means we wait on hold forever. Humanity, just around 50 days. So overall that means, it's not one person sitting there 50 days, obviously, but it's a lot of time, because it takes us a lot of time to get to the person on the phone, as we all know.”
Appearances (1)
| Episode | Date | Speaking time |
|---|---|---|
| Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Cap | Mar 3, 2014 | 7m |