People, every show

Catherine Blackmore

GVP Customer Success & Renewals, Oracle. On 1 show, 1 appearance. The Shows tab opens the full record on each.

executiveoperator@catherineblckmr ↗LinkedIn ↗

Catherine Blackmore is the Group Vice President of Customer Success and Renewals at Oracle. She previously served as Chief Customer Officer at Bluenose Analytics and held senior leadership roles at Badgeville and Jigsaw.

What they said4 Shows1

Everything Catherine Blackmore said on any show that made the record, most notable first. Each card names its show and opens the statement there.

SAASTR Insight

Startups Must Retain Early Customers Before Paying Salespeople Commission

“Why on earth would you pay a salesperson commission before you know if you're going to retain your customers? So it's that first hundred customers, maybe first 10, 20 customers, depending on your business model, before you even think about commissioning a sale…”

Catherine Blackmore Aug 28, 2017 ▶ 16:08 The Secrets of Net Negative Churn: Customer Advocacy

SAASTR Insight

Customer Success Leaders Should Be a Company's Most Strategic Executives

“The customer success leader, in many ways, should be your most strategic resource and executive in the company, because if you think about it, your customer success organization should really be the mirror around what is working and what isn't working.”

Catherine Blackmore Aug 28, 2017 ▶ 18:46 The Secrets of Net Negative Churn: Customer Advocacy

SAASTR Insight

Monetizing Customer Success Requires Self-Serve Alternatives Before Charging For Services

“Before you can have that ask for the services order conversation with your customer, you need to make sure that you actually have tools available that they can opt to do themselves. So whether that's Resources in the community, or training online content that …”

Catherine Blackmore Aug 28, 2017 ▶ 26:08 The Secrets of Net Negative Churn: Customer Advocacy

SAASTR Insight

Involving Product Teams in Retention and Advocacy Ensures Product-Market Fit

“Having product and development at the table owning that retention and advocacy of the customer is going to lead to really that outcome of really ensuring product market fit occurs.”

Catherine Blackmore Aug 28, 2017 ▶ 29:20 The Secrets of Net Negative Churn: Customer Advocacy

One line per show, most statements first. The link opens Catherine's full record on that show: the calibration, argument clarity, speaking style and every statement made there.

Show	Role there	Eps	Statements	Record
SAASTRLEDGER	GVP Customer Success & Renewals, Oracle	1	4	—	full record on the Official SaaStr Podcast →