Everything Bernadette Kevins said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Kevins: 95% of enterprise users require direct sales and IT support
“No, five percent of people will see it, realize it, and adopt it, and be able to get the company to buy it. The other 95% of people, you need to tell them it exists, you need to tell them why, and then you need to help them work out how on earth they're going …”
Kevins: Google Docs is a joke
“Google Docs is a joke.”
Kevins: Google is the new Microsoft and Salesforce is the new Oracle
“Google has become the new Microsoft. I think that's pretty obvious to everyone. Google is the new Microsoft. And Salesforce is the new Oracle.”
Kevins: Central communication layers risk commoditizing underlying apps like Salesforce
“One of them is there's like a, an ownership layer that if everything happens in Slack or indeed happens in teams, which is Microsoft's attempt to do the same thing. Then that becomes more important than the apps that you're using, and so it makes it easier, th…”
Kevins: Growing Companies Outgrow General Tools Like Notion for Dedicated Enterprise Software
“And so I wouldn't, you know, all the usual names, Airtable, Notion, Slack, all of these things, they all sort of presume there's about 15 people, and they're all doing lots of different things, and they all need to share everything that they're doing with each…”
Kevins: Outside Silicon Valley, everyone uses Microsoft Office
“Outside Silicon Valley, everybody uses Office, and actually a lot of people use those features, or everyone uses some of those features.”
Kevins: Startups will unbundle Shopify by simplifying niche vertical workflows
“And then 10 people will do that to Shopify. Like, theoretically, I could sell a subscription newsletter in Shopify, except no, it's a lot easier to do it the way that I, in Substack or Memberful, depending on what you wanted to do. And I'm, there's a lot of pe…”
Kevins: Salesforce's reliance on big acquisitions rarely ends well
“Salesforce seems to be growing mostly by doing big acquisitions these days, and we've seen that movie before a few times, and it generally doesn't end totally well.”
Kevins: Slack functions as an enterprise substrate linking to underlying tools
“So the theory would be, no, it'll be in Slack. And Slack will then link you out to the Evernote or the Salesforce or the Jira or whatever the underlying tool that's the storing that is. So it's like your universal substrate for sharing and communicating and fi…”
Kevins: Messaging tools expand into documents while document apps add messaging
“All messaging tries to add documents, and all documents try to add messaging.”
Kevins: Workplace Communication Overload Is an Organizational Issue, Not a Software Problem
“Problem, I have too much email. Solution, we'll move to Slack. Problem, I have too much Slack. I have too many Slacks. I will, like, that's not a software problem, that's something else.”
Kevins: Edtech and Healthtech Software Are Terrible Due to Disconnected Buyers
“And what you discover is that education software is bought every seven years by people who've never been in a classroom. And so that's why it's terrible. And the same with healthcare software, that you have all these layers of purchasing process and incentive.”
Kevins: Lotus Notes was an early, pre-internet predecessor to Slack's platform vision
“Lotus Notes was a vision of Slack, or a different version of that. It was a vision, the vision of Lotus Notes, and I'm not going to get this exactly right, but basically the vision of Lotus Notes was that it was a programmable environment. So it's this applica…”
Kevins: Every template in Excel's 'File New' menu becomes a standalone company
“So you used to say that if you do file new in Excel, and you get all those different suggestions for different templates, each of those becomes a company.”
Kevins: Shopify succeeded by unbundling complex workflows from WordPress
“Shopify is a hundred billion dollar WordPress plugin. And just to be really clear, I'm not saying literally, like, a hundred, you know, Shopify does what you ought to be able to do with a plugin to WordPress, except it's too difficult, and it's too verticalize…”
Kevins: Salesforce spent $7B on sales and marketing for $15.5B revenue
“They had 15 and a half billion dollars of revenue, and they spent seven billion dollars on marketing and sales.”