Aneto Okonkwo
Co-Founder and CEO, Chatdesk. On 1 show, 1 appearance. The Shows tab opens the full record on each.
founderexecutiveoperatorchatdesk.com ↗
Aneto Okonkwo is the co-founder and CEO of Chatdesk, an AI-driven customer messaging platform for e-commerce. He previously worked as a management consultant at McKinsey & Company and spent over seven years as a product manager at Google.
1shows
1appearances
17statements
0resolved
0supported
0contradicted
Everything Aneto Okonkwo said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Okonkwo: Enterprise buyers just want promotions and more family time
“Because every person, when they're buying enterprise software, they're trying to get promoted, they're trying to spend more time with their family.”
Okonkwo: Multi-product SaaS footprint protects vendors from budget cuts
“In these current economic times, everyone's looking at their budgets, they're slashing, they're cutting their vendors, so the more solutions, the more footprint you have an organization with more solutions, the harder you are to kill, basically.”
Okonkwo: Never build requested features without budget and a signed contract
“The final thing is, people will tell you to solve all these things, But only solve the ones that they have budget for. Because I made all these mistakes where we said, oh, if we build this feature, then they'll buy, and they didn't buy. No. Pay me first. Sign …”
Okonkwo: Enterprise clients do not care if your service is manual
“Even if it's a person, a human doing it, the client doesn't know, and they don't care. They just want it solved. And that's a way for you to quickly upsell and, like, continue to grow those budgets.”
Okonkwo: Chatdesk does not charge for integrations, monetizing usage volume instead
“We don't charge for integrations because we know the volume is where we make the money, so we want as many integrations as possible, like, add everything, you know, and we'll figure out how to monetize it later.”
Okonkwo: Pre-contracting unbought solutions upfront removes friction for future upsells
“Even if we've only been negotiating and contracted on one of the solutions, we want to pre-contract ahead of time for all the other solutions, so that there's no future negotiation, and it's also a way to educate the customer.”
Okonkwo: Companies must stabilize customers before attempting upsells
“You kind of have to stabilize the customer, get them into a rhythm. They're good. Everyone's feeling good. Everyone's happy. The next couple of meetings, let's say a couple months down the line, hey, let's talk about upsell. So that you're in a good place. The…”
Okonkwo: Sell volume bundles, never price per individual unit or seat
“I think one mistake that we made and people often make is that they try and do each thing individually, like price per ticket. That's wrong. You should do bundles. Buy a hundred tickets at a time, a thousand tickets at a time, 10 seats at a time, 50 seats at a…”
Okonkwo: Inflate list prices because enterprise buyers love a discount
“Our prices are lower than all our competitors, generally, but we still try to price higher than we need to, so that we can discount, because people love discounts.”
Okonkwo: Client leadership changes are massive upsell opportunities, not churn risks
“When there's a new champion, like a new head of customer service, that's an opportunity to upsell. Because we can reposition it, re-explain it. The new person doesn't even know what we were doing before. So we can say, oh, actually, yeah, we were about to star…”
Okonkwo: Chatdesk Tripled ARR in One Year Through Upsells
“And I'm going to talk about how we grew our annual revenue by three times in one year this past year through upsell to our existing customers.”
Okonkwo: Chatdesk shifts 10% of calls, cutting support costs up to 80%
“Around 10% of the calls deflect over which is helpful to you as a caller, because then you can go to those other channels, and it reduces cost for the company by up to 80%.”
Okonkwo: Chatdesk charged $500/month to build custom Zendesk tag integration
“One example is a client that, one of our largest clients, we did automatic tagging for them, so they, we ingest all their customer service tickets and they get this dashboard. And so they ask, can you put the tags back into Zendesk? I said, sure. How much are …”
Okonkwo: Chatdesk achieves an 80% pilot-to-paid conversion rate
“It's really, so we don't mind getting a customer, and we know that our pilot-to-paid conversion rate is 80%, so if they have a successful pilot, like, they're gonna be a paying customer, and if they're a paying customer, we're gonna upsell them.”
Okonkwo: Seasonality and Product Launches Unlock Enterprise Upsell Budgets
“So, because when there's this seasonality, that's when budget gets unlocked. That's when approvals are done. Oh, we need to get ready for the season. So we need all these tools and all these software. It's much easier to upsell in those times. If there's a new…”
Okonkwo: Chatdesk uses a 25,000-person network to validate AI-generated messages
“So we have a network of around 25,000 people who work on our platform who are basically validating all these messages before we send them out.”
Okonkwo: Chatdesk uses helpdesk integrations to spot unserviced tickets for upsells
“We use our own platform to do that, so for example, we do automatic tagging, so we know, ok, the company has 10,000 tickets, because we're connected to their Zendesk, or they're gorgeous, and we know that we're only doing 10,005 thousand of those tickets, what…”
One line per show, most statements first. The link opens Aneto's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 TOP FOUNDERSLEDGER | Co-Founder and CEO, Chatdesk | 1 | 17 | — | full record on Top Founders → |