Every argument clarity score on this site is built from rows on this page, here across
all 44 shows. Each
question and answer was assessed with names hidden, the hosts' own answers included, on
four things from 1 to 5:
directness (does it answer the question asked), coherence (do the ideas follow),
precision (concrete details and clear references), compression (says a lot per word). The weighted
mix (30/30/25/15) is the exchange score. A person's published score averages their exchange
scores on raw tape only, at least 8 of them, shrunk toward the cohort mean.
Full method →
Answered produced feed
D 5 · C 5 · P 5 · Cm 5 5.00
Q So how many folks are full-time at the company today, and how many of those are engineers thinking about agentic workflows for dental offices?
A So we have about 80 people, uh, worldwide, and about, uh, 42, 43 of them are in the U.S., and the rest of them are in India, and, uh, uh, engineering-wise, we have about 18, 17, 18 developers, and at least three or four of them are thinking about agent workflows. Uh, the rest of them are still working on a lot of the poise, payments, and other stuff, because that stuff doesn't go away, meaning you still have to Make sure your product is stable later on as well. But I personally spend a lot of time because I'm, I'm very technically involved myself, spend a lot of time looking at agentic workflows and how do we make all our existing stack fully agentic as well.
AI assessment note: “we have about 80 people... three or four of them are thinking about agent workflows”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q The 1.8 billion of GMV that you see on your system that you're not processing directly yet, you're only processing two hundred million, you said. How are they currently processing it, and how do you get them to switch over to you?
A Uh, it's, it's an upsell motion. We just, we are strapped for resources. So we're trying to hire the right people so we can actually drive that upsell to be able to call these offices because the offices are on autopilot, right? They have whatever they have through Costco or through bank of America and they, and they're really not super interested in switching unless you show them the value and there's significant value having integrated payments, right? Because we can do cart on file. You can become PCI compliant. You can do payment plans. There's a lot of value in being integrated, but getting through and making them switch is the hardest one and change management in the small business is the hardest thing to do.
AI assessment note: “They have whatever they have through Costco or through bank of America”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q Digital. I think with how AI is making bits sort of so easy to build, I think the next decade is going to be Atoms focused, and the Atoms version, the Atoms analog to what you're building would be you buying up the best performing dental practices and running them. However, then you're sort of competing with your own customers. How do you think about this sort of Atoms strategy?
A I think the next step is to really understand And build a software that's outcome based rather than buying up dental practices. I don't think that's the right solution for some, somebody like us. DSOs have done that and they have built, uh, these organizations and they've actually, many of them have actually folded and failed. I think the game should be about building an outcome based, uh, software, right? Which you become, you sell the full ecosystem of how to run a dental office, right? Includes all your All the software needs that you need and, uh, be able to sell, sell that thing as a, perhaps even as a percentage of their, of their revenue, right? So in that way, you, what you're saying kind of does make sense that you're owning a part of the dental office, but not in the traditional sense that you actually literally own the brick and mortar dental office.
AI assessment note: “rather than buying up dental practices. I don't think that's the right solution”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q What was she saying? Give me a sense of what some of the problems were that she was bringing to you.
A Well, she was, Trying to figure out, hey, what's going on with treatment acceptance, for example? What's going on? Is my certain marketing working or not? Or am I spending money in the right place? Is my hygienist doing the right thing? There's a lot of little, little, little things that a business owner, like a dentist who's never really trained to be a business owner, they have to make all these decisions that they can't, and they don't have the right data, they don't have the right skills to make those decisions, and that's what she would come to me, and I would, I would run stretch sheets, and I would run, uh, you know, SQL queries for her in the, in the database, in the backend, and try to figure out, give her answers.
AI assessment note: “hey, what's going on with treatment acceptance, for example? What's going on?”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q And why doesn't Dentrix with the age of AI, why don't they just build their own version? In other words, see, where's the value going to accrue over time? Is it going to be you, the aggregator of all the data? Or is it going to be the specific, like, you know, Dentrix that's going to expand vertically?
A Yeah, and I think they have tried, and they do have their own solutions as well, uh, but obviously since we focus very heavily on this, uh, we have better solutions. They have what I would say is a Kia. It'll get you from point A to point B. It doesn't have all the detailed depth analytics. If you're trying, trying to really look for Cadillac of what you're trying to get done, you'd come to practice for numbers. If you just look on basic reporting, it would go to Dentrix. So that's why what we have is our Our customers are almost two X of national average, right? In terms of the volume of the, uh, of the production that they do.
AI assessment note: “they have tried, and they do have their own solutions as well”
Answered produced feed
D 5 · C 4 · P 4 · Cm 4 4.30
Q And why doesn't Dentrix with the age of AI, why don't they just build their own version? In other words, see, where's the value gonna accrue over time? Is it gonna be you, the aggregator of all the data? Or is it gonna be the specific, like, you know, you know, Dentrix that's gonna expand vertically?
A Yeah, and I think they have tried, and they do have their own solutions as well. Uh, but obviously, since we focus very heavily on, on this, uh, we have better solutions. Uh, they have what I would say is a key. It'll get you from point A to point B. It doesn't have all the detailed depth analytics. If you're trying, trying to really look for Cadillac of what you're trying to get done, you'd come to practice the numbers. If you just look on basic reporting, you would go to Dentrix. So that's why what we have is our, Our customers are almost two X of national average, right? In terms of the volume of the, uh, of the production that they do.
AI assessment note: “they have tried, and they do have their own solutions as well.”
