User Centered
topic on 1 show · 1 statements across 1 episodes
1 statements about User Centered, every show
Antin: Middle-range UX research enables performative customer obsession
“So they yield results, which are interesting, but sometimes hard to operationalize. They trigger the post hoc bias really, really, really well, where like a lot of people can say confidently like, oh, that was kind of obvious. We knew that already. And they fu…”