user centered
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Jan 4, 2024 by Judd Antin · across every show →
Everything said about user centered, oldest first
Jan 4, 2024 negative
Antin: Middle-range UX research enables performative customer obsession
“So they yield results, which are interesting, but sometimes hard to operationalize. They trigger the post hoc bias really, really, really well, where like a lot of people can say confidently like, oh, that was kind of obvious. We knew that already. And they fu…”