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Technical Support

topic on 2 shows · 2 statements across 2 episodes

We Live to Build the Official SaaStr Podcast

2 statements about Technical Support, every show

SAASTR Insight
Customers Are Always Willing to Pay for Priority Support
“Customers always are willing to pay to be front of line for support. So that always, no one wants, if someone says VIP, will you pay for the FASF? Fast? Of course you'll pay for the VIP FASF. Fast. That's always how it works.”
Abbas Haider Ali Feb 5, 2025 ▶ 20:29 How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS
WE LIVE TO BUILD Insight
Average Handling Time Is an Outcome Metric, Not a Performance Driver
“That's just a clock. That's not a driver here. It's just an outcome.”
Brad Cleveland Sep 16, 2021 ▶ 6:46 Second From the Bottom to Second From the Top in One Move

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