Support Ticket Suggestions
topic on 1 show · 1 statements across 1 episodes
1 statements about Support Ticket Suggestions, every show
Wise.io uses agent acceptance and rejection of suggestions as model feedback
“What we do in Wise is we give, essentially, the agents the ability to take our suggestions for how to answer a support ticket, and if they don't, then that becomes feedback for us, and if they do, that also becomes feedback.”