support ticket suggestions
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Nov 23, 2015 by Josh Bloom · across every show →
Everything said about support ticket suggestions, oldest first
Nov 23, 2015 positive
Wise.io uses agent acceptance and rejection of suggestions as model feedback
“What we do in Wise is we give, essentially, the agents the ability to take our suggestions for how to answer a support ticket, and if they don't, then that becomes feedback for us, and if they do, that also becomes feedback.”