Resolution Rate

topic on 1 show · 1 statements across 1 episodes

1 statements about Resolution Rate, every show

MAD Assertion Not checkable as stated

Generative AI replies increase customer service resolution rates by 30 percentage points

“This is, it's resulting in customer essentially at 25 to 29, 30% Improvement, percentage point improvement in resolution rate.”

Mike Murchison Jul 26, 2023 ▶ 41:25 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI

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Resolution Rate

1 statements about Resolution Rate, every show

Turn any episode into a week of clips.