resolution rate

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 26, 2023 by Mike Murchison · across every show →

Everything said about resolution rate, oldest first

Jul 26, 2023 positive

Assertion Not checkable as stated

Generative AI replies increase customer service resolution rates by 30 percentage points

“This is, it's resulting in customer essentially at 25 to 29, 30% Improvement, percentage point improvement in resolution rate.”

Mike Murchison Jul 26, 2023 ▶ 41:25 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI

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resolution rate

Everything said about resolution rate, oldest first

Turn any episode into a week of clips.