Process Design

topic on 1 show · 1 statements across 1 episodes

1 statements about Process Design, every show

a16z Insight

Gaston: Root cause analysis must focus on process flaws, not people

“When defects occur making sure that the root cause analysis is not attacking the people involved, it's attacking the process.”

Dwight Gaston Jan 2, 2019 ▶ 26:05 a16z Podcast | Where's My Stuff? -- The Lowdown on Logistics and Ops

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