Positive Feedback

“I'm trying to increase frequency and consistency by giving you positive feedback. I'm not here to make you feel good. I'm here to make you better. That's the purpose of every bit of positive feedback I ever give is to make you aware of what you're doing well s…”

“And I think it's really important to get in the habit of pointing out what your people are doing well, as carefully as you need to prepare for pointing out what they need to improve.”