OTAs
topic on 2 shows · 3 statements across 3 episodes
3 statements about OTAs, every show
Chesky: Roughly Half of Global Hotels Are Independent Boutiques
“A fun thing is that about half the hotels in the world are independents and boutiques. They're not chain hotels, and they're not really happy listing on the OTAs because they pay a higher commission than the chains.”
Pitti: Most OTAs charge 300 to 500 rupees per passenger in convenience fees
“Most of the OTs are charging anywhere between 300 to 500 rupees per passenger as convenience fees.”
Bajpai: Global online travel agencies have failed at customer experience
“If you look at the degree of customer experience that's prevalent out there, and I'm talking about the whole nine yards from the user experience pre-booking to the customer service provided post-booking, I think as an industry, you know, globally OTAs have fai…”