OTAs
2 statements across 2 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Nov 2, 2020 by Aloke Bajpai · across every show →
Everything said about OTAs, oldest first
Nov 2, 2020 negative
Bajpai: Global online travel agencies have failed at customer experience
“If you look at the degree of customer experience that's prevalent out there, and I'm talking about the whole nine yards from the user experience pre-booking to the customer service provided post-booking, I think as an industry, you know, globally OTAs have fai…”