Operational AI

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Reggio: The real challenge in operational AI is codifying unwritten SOPs into prompts
“The challenge is really articulating and refining prompts to reflect. Reflect the execution of the SOP and like reflect all the sort of institutional knowledge that isn't written down so that agents can properly replace like the humans or the contractors that …”
James Reggio Jan 17, 2026 ▶ 42:15 Brex’s AI Hail Mary — With CTO James Reggio (acquired for $5B by Capital One!)

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