Open Text Feedback
topic on 1 show · 1 statements across 1 episodes
1 statements about Open Text Feedback, every show
Word clouds and topic modeling fail to capture nuanced customer feedback
“You know, people have done word clouds, word counts topic modeling, but, you know, none of those really capture the nuance of what people are saying. And you know, it doesn't account for the fact that people could be saying multiple things per response.”