open-text feedback
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Sep 7, 2023 by Kevin Mandich · across every show →
Everything said about open-text feedback, oldest first
Sep 7, 2023 negative
Word clouds and topic modeling fail to capture nuanced customer feedback
“You know, people have done word clouds, word counts topic modeling, but, you know, none of those really capture the nuance of what people are saying. And you know, it doesn't account for the fact that people could be saying multiple things per response.”