Marginal User
topic on 1 show · 2 statements across 1 episodes
2 statements about Marginal User, every show
Frederick: Analyzing worst-case user experiences reveals systemic product flaws
“I like to go to the worst. It shows me everything that's wrong, but the marginal user thinking helps you prioritize what thing to do next.”
Frederick: Quantitative data alone cannot diagnose marginal user friction
“Something I caution people against though is don't use the data alone to figure out who the marginal user is. It'll give you a clue where they are and what might be wrong. We'll give you some hints. It's not going to give you the answer. You have to go watch t…”