LCPtracker
company on 1 show · 9 statements across 1 episodes · said 2 times in 1 episodes since 2024
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2024 2 mentions in 1 episode
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9 statements about LCPtracker, every show
Douglas: LCP Tracker maintains 3.6% employee churn versus 14% SaaS average
“We have a 3.6% churn rate. The average SAS company is 14%.”
Mark Douglas: LCPtracker evaluates support staff on happiness, not call metrics
“We don't judge them by the amount of time or the number of calls. We do surveys on them all the time, and we judge them by the happiness factor.”
Mark Douglas: LCPtracker achieves 97% annual ARR customer retention
“We have about a 97% return on our customer, ARR return customer annually.”
Mark Douglas: Dedicated single-product teams are far more efficient
“Don't cross them over to different products. You'll get a lot more efficiency when you keep them on one single product line.”
Douglas: LCPtracker holds 20% of US construction labor compliance market
“And our plan is we want to be the sole provider of labor compliance and workforce management solutions for all public and private construction in the United States. And that, and that's our five year plan. We've got about 20% of it now.”
Douglas: LCPtracker manages compliance for $14B LAX project targeting 1,000 disadvantaged hires
“A project, LAX is a fourteen billion dollar project we have, and they're targeting about a thousand people To be hired from, ah, formerly incarcerated, or foster care, or in poverty in those areas.”
Douglas: LCPtracker hit revenue and expense targets within 1% for six years
“In fact, we've been within one percent of our annual revenue goals and annual expense targets each year for the past six years.”
Douglas: LCPtracker Reached $25M Bootstrapped With Zero Debt
“We were one million dollars in 2011, and we're twenty five million dollars this year. Hundred percent bootstrapped. Zero debt.”