ITSM
topic on 2 shows · 2 statements across 2 episodes
2 statements about ITSM, every show
Stauch: Startups should synthesize category history with first-principles design
“Weighing those two is, is more valuable than adopting either one wholesale. I think a lot of companies struggle to create new categories from scratch and they kind of ignore the fact that we should maybe look at why there's a category called ITSM and maybe loo…”
Forsgren: Two-week change approval wait for software stability is a myth
“When I first started like ITIL and ITSM, right, the old school kind of change management processes, the common knowledge was that you had to have at least a two week wait for change approvals in order to get that stability. Turns out that's not right, right? I…”