Five A's
topic on 1 show · 1 statements across 1 episodes
1 statements about Five A's, every show
Meyer resolves service mistakes using awareness, acknowledgment, apology, action, and generosity
“So the five A's of mistake making are be aware. That's the first one. If you're not aware, you're nowhere. I've made many, many mistakes that I didn't even know I made, and the person on whom I made the mistake might have been carrying around a bad feeling for…”