Warrillow: Arvid Kahl transferred FeedbackPanda's codebase using a one-hour video
“To transfer Feedback Panda, he had like a one hour video he shot for the buyer of the business, Kevin McArdle, and basically described how all of the code work, the code base, like how it all sort of stitched together.”
Kahl: Early-stage startups should hire part-time support for peak hours
“And to me, in my complete absence of knowledge and experience, if you hire somebody, it has to be a full time position. That was what I thought. Of course you don't. Of course you can have somebody do this for the two hours a day that most people are asking qu…”
Simpson: Founders Should Build Hiring Roadmaps Tied To Support Or MRR Triggers
“What we made now in retrospect can say we should have built a roadmap that said, okay, when we get to this goal, when we reach this amount of support tickets or whether it's tied to MRR or to the amount of work that you have, we could have said this is when we…”
Kahl: Entering Chinese SaaS Market Requires An In-Country Partner
“Getting into the Chinese market, and which is almost, or it is technically impossible without having somebody in there to do the work with you, so we just decided against that.”
Simpson: Major Chinese ESL Company Grew From 10,000 To 75,000 Teachers
“They had 10,000 teachers when I started in 2017. They doubled By December of 2018, so they had 20,000 teachers, and when we sold in July of 2019, they were at 75,000 teachers, and this was one company alone.”
Simpson: FeedbackPanda Doubled Price To $10 After Seeing Rapid Value Realization
“We started at five dollars a month, understanding that this audience might be price sensitive, and then when
They were converting so quickly and seeing the value so quickly, then we doubled the price to 10 dollars a month, got rid of the five dollar a month p…”
Simpson: FeedbackPanda Faced High Customer Price Sensitivity But Zero Churn
“Price sensitivity, 100%, but high churn, not at all.”
Simpson: FeedbackPanda Could Have Achieved Higher Exit By Activating Unused Channels
“There were channels that we hadn't yet activated. Feedback Panda is in a quite price sensitive niche, but we regularly had customers proclaiming on, on Facebook that they would be willing to pay more. We just didn't flip that switch. And so I do see, and if yo…”
Walling: Most SaaS Companies at $55k MRR Have 3 to 5 Employees
“Most companies doing 55 K MRR have multiple employees, you know, have a team of three, four, five people, which would make it much less profitable than, you know, than I'm expecting Feedback Panda was.”
Kahl: FeedbackPanda Founders Sold To De-Risk Concentrated Personal Assets
“And that's one of the things that actually led us to consider selling the business is that all of our assets were bound in it. I mean, we had a great business, but it was also a lot to lose at the later point, later stage, like in the second year of the busine…”