Customer Service Professionals
topic on 1 show · 1 statements across 1 episodes
1 statements about Customer Service Professionals, every show
Murchison: Customer service roles are evolving into managing AI agents
“I think that broadly the big shift that's happening is, is customer experience, customer service professionals are evolving from, You know, reacting to incoming customer service inquiries to proactively managing them by really serving as the manager of an AI a…”