customer service professionals
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 13, 2025 by Mike Murchison · across every show →
Everything said about customer service professionals, oldest first
Feb 13, 2025 positive
Murchison: Customer service roles are evolving into managing AI agents
“I think that broadly the big shift that's happening is, is customer experience, customer service professionals are evolving from, You know, reacting to incoming customer service inquiries to proactively managing them by really serving as the manager of an AI a…”