Customer Loyalty

topic on 2 shows · 2 statements across 2 episodes

Masters of Scale the Official SaaStr Podcast

2 statements about Customer Loyalty, every show

Branson: Customer loyalty is a smaller company's only defense against incumbents
“If you're smaller, you know, when the big guys try to drive you out of business, the only thing that you've got going for you is the loyalty of your customers and your passengers”
Sir Richard Branson Jun 24, 2021 ▶ 20:41 Sir Richard Branson: The secret to big leaps
SAASTR Assertion Supported
Porter: Gartner finds 53% of customer loyalty derives from the sales experience
“Gartner says that 53% of customer loyalty is derived by the sales experience”
Kyle Porter Jun 10, 2020 ▶ 29:41 7 Key Tips & Tricks to Getting More Revenue per AE with Salesloft, Zoom and Fireeye

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