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Call Center Agents

topic on 1 show · 2 statements across 1 episodes

the MAD Podcast

2 statements about Call Center Agents, every show

MAD Assertion Supported
Sapoznik: The US employs roughly 3 to 4 million call center agents
“I think in the U.S., most estimates have agent counts about three to four million agents.”
Gustavo Sapoznik Dec 13, 2023 ▶ 3:00 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
MAD Assertion Contradicted
Sapoznik: Call center agents face an annual turnover rate near 100%
“And then agents have an average attrition rate of about a hundred percent per year, depending on the year.”
Gustavo Sapoznik Dec 13, 2023 ▶ 2:55 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service

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