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call center agents

2 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Dec 13, 2023 by Gustavo Sapoznik · across every show →

Everything said about call center agents, oldest first

Dec 13, 2023
Assertion Contradicted
Sapoznik: Call center agents face an annual turnover rate near 100%
“And then agents have an average attrition rate of about a hundred percent per year, depending on the year.”
Gustavo Sapoznik Dec 13, 2023 ▶ 2:55 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
Dec 13, 2023
Assertion Supported
Sapoznik: The US employs roughly 3 to 4 million call center agents
“I think in the U.S., most estimates have agent counts about three to four million agents.”
Gustavo Sapoznik Dec 13, 2023 ▶ 3:00 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
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