Boss
topic on 1 show · 2 statements across 2 episodes
2 statements about Boss, every show
Dignan: Manager-only feedback isolates employees from real market needs
“It can happen a different way where the only feedback I get is from a boss. The boss is telling me what they think is important. That is not what the customer cares about. It's not what the market cares about. And so I'm actually serving the wrong master, so t…”