Jan 2, 2019 · 22m · a16z

a16z Podcast | Independents on the Board

Ann Miura-Ko · 9m spoken Lars Dalgaard · 7m spoken Sonal Chokshi · 34s spoken
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This episode of the a16z podcast features venture capitalist Ann Miura-Ko and entrepreneur Lars Dalgaard sharing actionable insights on recruiting, onboarding, and collaborating with independent board members. They highlight how independent directors provide objective guidance, ease founder friction, and help companies navigate key growth milestones and crises.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. How this is scored →

The host as informed peer 2.7 Guest teaching 5.2 Guest disagreement 2.0 The host pushing back 2.0
05100:0010:0020:000:36–5:24 · The host as informed peer 3/10 Board Lifecycle and Company Evolution The panel moderator asks targeted questions about governance structures and how independent directors function without voting majorities. Ann and Lars explain the evolution of private to public boards, highlighting hidden VC agendas and how independents offer objective feedback.5:24–8:58 · The host as informed peer 4/10 Overcoming Founder Hesitations and Board Friction The moderator details founder self-preservation and VC reluctance to give up board control. Ann challenges the moderator's premise, asserting that founders do not actively contest independent value but rather deprioritize it due to short-term operational pressures.8:58–13:58 · The host as informed peer 3/10 Board Advisors versus Full Independent Directors The moderator pushes on whether informal board advisors can replace formal independent seats. Ann and Lars elaborate on the pitfalls of ego-driven board selection and detail how conducting internal 360 interviews helps uncover real cultural values.13:58–16:29 · The host as informed peer 2/10 Onboarding Best Practices for New Directors The moderator asks how onboarding differs for independents. Ann outlines key onboarding steps like employee orientation and factory floor product exposure, while Lars candidly admits his company completely neglected director onboarding when going public.16:29–19:23 · The host as informed peer 2/10 Vetting Candidates and Uncovering Core Values The moderator asks for operational best practices in maintaining board health. Lars details his process for doing personal blind reference checks and asking offbeat questions like what candidates learned from their mothers to uncover core values.19:23–22:40 · The host as informed peer 2/10 Managing Board Crises and Coaching CEO Leadership The moderator fields an audience question on balancing CEO support with direct intervention. Ann details using 360 performance feedback to build CEO self-accountability, while Lars emphasizes that board trust must be established long before a crisis occurs.0:36–5:24 · Guest teaching 5/10 Board Lifecycle and Company Evolution The panel moderator asks targeted questions about governance structures and how independent directors function without voting majorities. Ann and Lars explain the evolution of private to public boards, highlighting hidden VC agendas and how independents offer objective feedback.5:24–8:58 · Guest teaching 4/10 Overcoming Founder Hesitations and Board Friction The moderator details founder self-preservation and VC reluctance to give up board control. Ann challenges the moderator's premise, asserting that founders do not actively contest independent value but rather deprioritize it due to short-term operational pressures.8:58–13:58 · Guest teaching 6/10 Board Advisors versus Full Independent Directors The moderator pushes on whether informal board advisors can replace formal independent seats. Ann and Lars elaborate on the pitfalls of ego-driven board selection and detail how conducting internal 360 interviews helps uncover real cultural values.13:58–16:29 · Guest teaching 5/10 Onboarding Best Practices for New Directors The moderator asks how onboarding differs for independents. Ann outlines key onboarding steps like employee orientation and factory floor product exposure, while Lars candidly admits his company completely neglected director onboarding when going public.16:29–19:23 · Guest teaching 5/10 Vetting Candidates and Uncovering Core Values The moderator asks for operational best practices in maintaining board health. Lars details his process for doing personal blind reference checks and asking offbeat questions like what candidates learned from their mothers to uncover core values.19:23–22:40 · Guest teaching 6/10 Managing Board Crises and Coaching CEO Leadership The moderator fields an audience question on balancing CEO support with direct intervention. Ann details using 360 performance feedback to build CEO self-accountability, while Lars emphasizes that board trust must be established long before a crisis occurs.0:36–5:24 · Guest disagreement 1/10 Board Lifecycle and Company Evolution The panel moderator asks targeted questions about governance structures and how independent directors function without voting majorities. Ann and Lars explain the evolution of private to public boards, highlighting hidden VC agendas and how independents offer objective feedback.5:24–8:58 · Guest disagreement 4/10 Overcoming Founder Hesitations and Board Friction The moderator details founder self-preservation and VC reluctance to give up board control. Ann challenges the moderator's premise, asserting that founders do not actively contest independent value but rather deprioritize it due to short-term operational pressures.8:58–13:58 · Guest disagreement 2/10 Board Advisors versus Full Independent Directors The moderator pushes on whether informal board advisors can replace formal independent seats. Ann and Lars elaborate on the pitfalls of ego-driven board selection and detail how conducting internal 360 interviews helps uncover real cultural values.13:58–16:29 · Guest disagreement 1/10 Onboarding Best Practices for New Directors The moderator asks how onboarding differs for independents. Ann outlines key onboarding steps like employee orientation and factory floor product exposure, while Lars candidly admits his company completely neglected director onboarding when going public.16:29–19:23 · Guest disagreement 2/10 Vetting Candidates and Uncovering Core Values The moderator asks for operational best practices in maintaining board health. Lars details his process for doing personal blind reference checks and asking offbeat questions like what candidates learned from their mothers to uncover core values.19:23–22:40 · Guest disagreement 2/10 Managing Board Crises and Coaching CEO Leadership The moderator fields an audience question on balancing CEO support with direct intervention. Ann details using 360 performance feedback to build CEO self-accountability, while Lars emphasizes that board trust must be established long before a crisis occurs.0:36–5:24 · The host pushing back 3/10 Board Lifecycle and Company Evolution The panel moderator asks targeted questions about governance structures and how independent directors function without voting majorities. Ann and Lars explain the evolution of private to public boards, highlighting hidden VC agendas and how independents offer objective feedback.5:24–8:58 · The host pushing back 3/10 Overcoming Founder Hesitations and Board Friction The moderator details founder self-preservation and VC reluctance to give up board control. Ann challenges the moderator's premise, asserting that founders do not actively contest independent value but rather deprioritize it due to short-term operational pressures.8:58–13:58 · The host pushing back 3/10 Board Advisors versus Full Independent Directors The moderator pushes on whether informal board advisors can replace formal independent seats. Ann and Lars elaborate on the pitfalls of ego-driven board selection and detail how conducting internal 360 interviews helps uncover real cultural values.13:58–16:29 · The host pushing back 1/10 Onboarding Best Practices for New Directors The moderator asks how onboarding differs for independents. Ann outlines key onboarding steps like employee orientation and factory floor product exposure, while Lars candidly admits his company completely neglected director onboarding when going public.16:29–19:23 · The host pushing back 1/10 Vetting Candidates and Uncovering Core Values The moderator asks for operational best practices in maintaining board health. Lars details his process for doing personal blind reference checks and asking offbeat questions like what candidates learned from their mothers to uncover core values.19:23–22:40 · The host pushing back 1/10 Managing Board Crises and Coaching CEO Leadership The moderator fields an audience question on balancing CEO support with direct intervention. Ann details using 360 performance feedback to build CEO self-accountability, while Lars emphasizes that board trust must be established long before a crisis occurs.

speaking balance: gold is the host, purple is the guest (3 minute bins)

0:00 · the host 0% · guest 100%0:00 · the host 0% · guest 100%3:00 · the host 0% · guest 100%3:00 · the host 0% · guest 100%6:00 · the host 0% · guest 100%6:00 · the host 0% · guest 100%9:00 · the host 0% · guest 100%9:00 · the host 0% · guest 100%12:00 · the host 0% · guest 100%12:00 · the host 0% · guest 100%15:00 · the host 0% · guest 100%15:00 · the host 0% · guest 100%18:00 · the host 0% · guest 100%18:00 · the host 0% · guest 100%21:00 · the host 0% · guest 100%21:00 · the host 0% · guest 100%
Sharpest disagreement ▶ 6:53 Ann Miura-Ko challenges premise on founder objections

Ann directly interrupts and questions the moderator's assumption that founders actively contest the value of independent directors, reframing it as a prioritization issue.

Hardest push from the host ▶ 3:58 Moderator pushes on voting power limitation

The moderator challenges the practical impact of independent directors when they lack the voting leverage to swing board decisions against founder and VC blocks.

Biggest teaching moment ▶ 12:04 Ann explains Zoom board recruiting methodology

Ann educates the panel on conducting internal board 360 interviews to identify orthogonal skillset needs rather than relying on standard search firm defaults.

The host holds their own ▶ 6:20 Moderator articulates board power balance dynamics

The moderator demonstrates deep understanding of venture capital dynamics by explaining how VCs and founders resist independents to protect board control and balance of power.

the scores for every segment, with the reasoning behind each
ChapterTopicThe host as informed peerGuest teachingGuest disagreementThe host pushing backWhy
Board Lifecycle and Company Evolution 3513 The panel moderator asks targeted questions about governance structures and how independent directors function without voting majorities. Ann and Lars explain the evolution of private to public boards, highlighting hidden VC agendas and how independents offer objective feedback.
Overcoming Founder Hesitations and Board Friction 4443 The moderator details founder self-preservation and VC reluctance to give up board control. Ann challenges the moderator's premise, asserting that founders do not actively contest independent value but rather deprioritize it due to short-term operational pressures.
Board Advisors versus Full Independent Directors 3623 The moderator pushes on whether informal board advisors can replace formal independent seats. Ann and Lars elaborate on the pitfalls of ego-driven board selection and detail how conducting internal 360 interviews helps uncover real cultural values.
Onboarding Best Practices for New Directors 2511 The moderator asks how onboarding differs for independents. Ann outlines key onboarding steps like employee orientation and factory floor product exposure, while Lars candidly admits his company completely neglected director onboarding when going public.
Vetting Candidates and Uncovering Core Values 2521 The moderator asks for operational best practices in maintaining board health. Lars details his process for doing personal blind reference checks and asking offbeat questions like what candidates learned from their mothers to uncover core values.
Managing Board Crises and Coaching CEO Leadership 2621 The moderator fields an audience question on balancing CEO support with direct intervention. Ann details using 360 performance feedback to build CEO self-accountability, while Lars emphasizes that board trust must be established long before a crisis occurs.

Statements from this episode (15)

Opinion
Lars Dalgaard: Building a board consisting solely of investors was a mistake
“I made the mistake, I would say, of having all investor, similar to what you said in the beginning, board members.”
Lars Dalgaard Jan 2, 2019 ▶ 2:09
Insight
Miura-Ko: Independent board members help surface VCs' hidden agendas
“What's very valuable for the independent is they can actually help surface a lot of this sort of hidden assumptions in the boardroom. So if you have multiple investors and multiple cost spaces and multiple rounds, You know, maybe one investor wants the company…”
Ann Miura-Ko Jan 2, 2019 ▶ 3:01
Disclosure
Dalgaard: I rushed hiring an independent board member right before IPO
“It takes very long time to find a very good person for you, and so you don't want to rush that the way I did it right before the IPO.”
Lars Dalgaard Jan 2, 2019 ▶ 4:23
Insight
Dalgaard: Independent directors must love the business, not the CEO
“I don't think that you can have Somebody be independent if they only love you. I think they have to be in love with your business, but I think it's dangerous if they're smitten by you and sort of bowled over because then they don't become independent.”
Lars Dalgaard Jan 2, 2019 ▶ 4:37
Opinion
Dalgaard: Founders take far more personal risk than venture investors
“It's pretty intimidating to be around your VCs. You've thrown your whole life into this. They haven't, and so it's bigger risk for you personally than it is for them”
Lars Dalgaard Jan 2, 2019 ▶ 5:41
Disclosure
Dalgaard: I initially took independent board members less seriously than VCs
“My external board members, for some, I can't really explain reason, I just, I took them less serious, and I wish I had taken them more serious”
Lars Dalgaard Jan 2, 2019 ▶ 5:45
Insight
Miura-Ko: Advisory roles serve as an effective audition for board seats
“Well, I think you just mentioned a way that could be a great avenue into auditioning for a board role. They gave a lot of free advice when they were looking at board roles. So I think one way in is start as a board advisor, get to know the CEO. I mean, you men…”
Ann Miura-Ko Jan 2, 2019 ▶ 9:15
Insight
Dalgaard: Prospective board members must do blind background checks
“It's very, particularly if it's your first board, it's very easy to fall in love. This must be it. Now I'm getting that, and it's, your ego drives your decision-making, even if you won't admit it. Now I'm on my first board. This is exciting. Maybe not so fast.…”
Lars Dalgaard Jan 2, 2019 ▶ 9:41
Disclosure
Dalgaard: Took SuccessFactors public earlier than desired due to board pressure
“Because I, honestly, I didn't really want to go public, but my board wanted to go public, and so I was, had a great sense of duty, of doing things that, I mean, obviously, I got a lot of runway, building your own company the way you want it, and so I felt the …”
Lars Dalgaard Jan 2, 2019 ▶ 11:37
Disclosure
Miura-Ko: Zoom prioritized orthogonal thinking over domain expertise for board seats
“So it was the opposite of looking for industry domain recruiting, and it was much more driven to this I'd say orthogonal thinking, as well as people who shared a common core values.”
Ann Miura-Ko Jan 2, 2019 ▶ 13:09
Insight
Dalgaard: Recruit independent board members for problem-solving fit, not PR prestige
“I was so focused on getting the people who had been big in my industry before so that I could advertise that now I had them. I, I'd much rather have the one who wasn't the biggest today, but the one that was the right fit with me, that wanted to go and fight t…”
Lars Dalgaard Jan 2, 2019 ▶ 13:43
Insight
Miura-Ko: Most corporate boards completely neglect director onboarding processes
“What I have found is that most boards don't think about their onboarding process, because it really doesn't fall to it being any of the director's responsibility. You know, the nominating corporate governance Chair, like, my job is to go find the directors, bu…”
Ann Miura-Ko Jan 2, 2019 ▶ 14:06
Disclosure
Miura-Ko: Zoom required new board directors to complete standard employee orientation
“There were a couple things we did on the Zoom board when we onboarded two directors that were just tips I'll pass along. One was we really wanted the new directors to go through orientation like a new, any employee would.”
Ann Miura-Ko Jan 2, 2019 ▶ 14:32
Insight
Dalgaard: Sharing board materials under NDA tests potential board members
“I think at that stage, you should be comfortable under NDA giving somebody this stuff, because you're, it's such a great test for both of you,”
Lars Dalgaard Jan 2, 2019 ▶ 17:29
Assertion Not checkable as stated
Lars Dalgaard personally hired his company's first 800 employees
“No, no, I never, I always do my own, yeah, including every single person I hired, and I hired the first 800 people personally.”
Lars Dalgaard Jan 2, 2019 ▶ 17:45
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