Gainsight
3 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jan 2, 2019 by Alison Pickens · said 2 times in 1 episodes since 2019 · across every show →
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2019 2 mentions in 1 episode
Everything said about Gainsight, oldest first
Jan 2, 2019 neutral
Pickens: Recurring revenue requires distinct indicators for renewals, upsells, and advocacy
“We measure three different leading indicators of the three different types of revenue that you can drive in a recurring revenue business. So we've got a predictor of the renewal. We've got a predictor of upsell, which is actually the CSQLs, customer success qu…”
Jan 2, 2019
Jan 2, 2019 positive
Pickens: Gainsight bonuses CSMs on health scores, CSQLs, and customer advocacy
“For each of these three metrics, our CSMs have targets every quarter, so they're held accountable for moving a certain number of customers into the green level of the health score every quarter, achieving a certain number of customer success qualified leads, a…”