Pickens: Gainsight does not set quotas for its customer success managers
Alison Pickens · a16z Podcast | The Rise of the CCO · Jan 2, 2019 · at 4:23
Alison Pickens, Chief Customer Officer at Gainsight, explains how Gainsight structures responsibilities and goals for its customer success team.
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“We don't have quotas for our CSMs at Gainsight.”
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