customer success
3 statements across 2 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Jan 2, 2019 by Hatem Shafiq · across every show →
Everything said about customer success, oldest first
Jan 2, 2019
Shafiq: Early-stage companies either severely under-invest or over-invest in customer success
“One thing I learned is companies that are younger tend to be on the extreme ends. Either they're not investing enough in customer success because they're like, what is this? I don't understand this. Is this just support? We have the sales team to actually go c…”
Jan 2, 2019
Jul 18, 2025 negative
Wu: Traditional Customer Success roles fail to justify cost in usage SaaS
“I think in a lot of cases, the role of CS is really much thinner than you would otherwise have. I think you really do want a team who's deeply embedded in the success of the company, but most CS folks on the label Aren't doing enough to justify that.”