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chatbots

also referred to as: chatbot

4 statements across 4 episodes · 0 bullish · 1 bearish · 3 people on the record · first statement Jan 2, 2019 by Benedict Evans · across every show →

Everything said about chatbots, oldest first

Jan 2, 2019
Insight
Evans: Chatbots work for customer support, not browsing product catalogs
“Well, there's some interaction patterns where that's going to work really well. Like if you want, if you placed an order online and you want to change the order or you want to see if it's available and you want to ask like an actual question, there's an actual…”
Benedict Evans Jan 2, 2019 ▶ 6:05 a16z Podcast | Bots and Beyond
Dec 9, 2024
Assertion Contradicted
Immerman: 60% of consumers used chatbots for recent purchase decisions
“And I saw a survey last week that 60% of consumers for purchase decisions in the last 30 days used a chatbot.”
Alex Immerman Dec 9, 2024 ▶ 4:28 The 2025 AI Search Race
Nov 5, 2025 neutral
Prediction Not checkable as stated
Kuyda: AI chatbots are in their MS-DOS era before a Mac OS moment
“The current chatbots are really the Microsoft DOS era for AI interfaces, and that there will be some sort of a Windows Mac OS moment.”
Eugenia Kuyda Nov 5, 2025 ▶ 3:44 Seeing The Future from AI Companions to Personal Software
Jun 8, 2026 bearish
Opinion
Evans: Chatbots and foundation models are not standalone products
“I don't think foundation models. A product. I don't think a chatbot is a product. I think the value will be further up.”
Benedict Evans Jun 8, 2026 ▶ 0:29 The Economics of AI Usage and What's Next For SaaS | Benedict Evans on a16z
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