Flanagan: AI will eliminate traditional GTM handovers across sales and support
Kieran Flanagan · 20Growth: The Death of Growth Teams? | How Hubspot Use AI to Triple Email Conversion | The Future of AI SEO | Why Prompt Engineering is the New Coding | What Every CMO Needs to Know About AI in 2025 · Jul 11, 2025 · at 8:27
Kieran Flanagan is AI implementation lead at HubSpot. He discusses how AI agents collapse customer journey handoffs across product-led and human-assisted go-to-market channels.
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“I think that is where we're going to go in the future and that you have a singular team looking across the entire go to market, whether that is the self-serve part, the sales led part, the customer success part, the customer support part. Because again, AI is able to extrapolate away all of these traditional handover points.”
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