Insight certainty 4/5 debate potential 2/5

Scott: Prioritize long-term helpful feedback over short-term hurt feelings

Kim Scott · 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc · Jul 7, 2017 · at 3:58

Kim Scott, co-founder of Candor Inc., explains the core philosophy behind her Radical Candor framework for communication and feedback.

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“If you take just a second to establish a human connection, and if you don't let the concern, the worry about the other person's short-term feelings get in the way of telling them something that is really good for them to hear in the long run, then you wind up improving the world around you and building better relationships.”

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Assertion Not checkable as stated
Scott: 85% of workplace relationship mistakes stem from ruinous empathy
“This is the most common mistake, this is, I would say, 85% of mistakes in relationships at work get made when you do care personally, and you do actually show you care personally, but because you're so worried about the other person's feelings or whatnot, you …”
Kim Scott Jul 7, 2017 ▶ 5:09 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc
Insight
Scott: Male managers consistently pull punches when giving female employees feedback
“One of them is that if you're a woman working for a male boss, it's highly likely that he's going to pull his punches when giving you feedback versus the men who work for him. Versus your male colleagues. And that's bad for you because feedback is good for you…”
Kim Scott Jul 7, 2017 ▶ 15:56 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc
Assertion Partly supported
Scott: Women offering candid feedback are unfairly perceived as obnoxiously aggressive
“And basically the problem is that when you are a woman being radically candid with others, they're more likely to interpret your radical candor as obnoxious aggression than the same radical candor coming from a man.”
Kim Scott Jul 7, 2017 ▶ 17:41 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc
Insight
Scott: Softening critical feedback hurts careers more than obnoxious aggression
“And if you back off your challenge when you're giving feedback, when you're expressing your opinion, You wind up either in ruinous empathy or in manipulative insincerity, and both of those quadrants are going to be worse for your career than being seen as obno…”
Kim Scott Jul 7, 2017 ▶ 18:16 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc
Insight
Scott: Trying to be liked at work leads to manipulative insincerity
“It's a disaster. Don't try to be more likable. There's a giant difference between caring personally and wanting to be liked. So it is really important to realize that a key aspect of radical candor is really focusing on the other person and their well-being an…”
Kim Scott Jul 7, 2017 ▶ 23:27 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc
Insight
Scott: Stubborn colleagues require extreme language, sensitive ones need personal care
“Sometimes you're going to be working with somebody who's a little stubborn, maybe a little cocky, and you're going to have to use some extreme, extreme language to get through to them. And other times you're going to be working with somebody who's extremely se…”
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