Thumbtack

“Thumbtack and Uber, You know, they were nine million dollars, and they're like, well, we only want one million dollars more. I was like, no, no, combined. Their valuation was nine million combined when I invested in their first rounds”

“I was the second investor in Thumbtack after Marco's parents, and then roll off, I brought him The A round, I brought him the B round, I brought him the C round, and Roloff eventually and Sequoia did the B round.”

“The frequency of any one of those Types of transactions might be fairly low, but when you span every single category and you can literally buy anything, the frequency is, is very high. And OfferUp has done that in peer-to-peer commerce. Thumbtack has done that…”

“And just providing that insight, which I think is honestly most valuable in preparing rather than necessarily the discussion that it fosters.”

“We have, you know, on the order of a 100,000 unique different markets to fill, you know, across, you know, a hundred cities and a hundred metros and a thousand different categories.”

“Our pros are earning 72 dollars an hour and are able to differentiate themselves on more than just price.”

“It wasn't because there weren't great professionals who are ready to do the work. It was literally a market failure, a problem of discovery that these two sides couldn't easily find each other and transact.”

“The benefit of that is it has let us then leverage marketing channels that are not geographically specific. So we can buy remnant on TV or online independent of where it's going to show because we have supply everywhere.”

“I think starting from the premise of right and wrong is a false framework, because the truth is you don't know, and you will not know whether you're right or wrong for years, and so it's much more about the process around the decision-making, how well you can …”

“February and March were the first months that this new model was rolled out nationwide. And we raised our beef from Sequoia six weeks later because they saw the potential in what we had done.”

“We're in this position where we've raised two hundred fifty million dollars And a huge chunk of that is still in the bank because of that discipline and the business has done very well”

“Creative services, think photographers, DJs are very digitally savvy and tend to have Facebook pages about themselves and talk about themselves on social media. And so we can target them more easily on Facebook. Home service companies like plumbers, HVACs tend…”

“Yeah, both of those things I would expect happen in the next five years.”

“Thumbtack, amazing culture, incredible workplace. I would love to have worked there forever, and Instacart, incredible business, but neglected culture, not a pleasant place to work.”

“At Thumbtack, you know, conventional wisdom is like remove friction from onboarding, make it easier, faster, whatever. What we found was that doesn't actually work for our product, where the friction was answering questions about your project that you're tryin…”

“For me, the biggest product lesson from Thumbtack is you should just do the common sense things and whether you have the data to support them or not. And chasing the data to support why we should do something can actually just be a distraction and a delay.”