support
4 statements across 3 episodes · 1 bullish · 2 bearish · 2 people on the record · first statement May 17, 2024 by Jiaona Zhang · across every show →
Everything said about support, oldest first
May 17, 2024
Zhang: Product is the most chameleon role in tech organizations
“It actually encapsulates everything I believe about product, which is the product role is the most chameleon role out of all of the functions, which means at some point you're like, I need to lean into sales because Like that's actually how I can build the bes…”
Feb 12, 2026 negative
Feb 12, 2026 bullish
Lemkin: Customer support AI is a Trojan horse for horizontal workflows
“The super interesting thing about support is it becomes a Trojan horse to do everything else. Because when that's the main agent, if that is the main agent you're working with, you'll start using it for sales help or for research or for marketing or for other …”