Kraken

“We have, you know, payroll and remittance companies that are you know, clients for Kraken that, you know, run this business in, they simply use you know, Kraken for back-end liquidity, you know, to convert from, you know, fiat to crypto, and they use the crypt…”

“There will effectively be You know, set of service providers or companies that obfuscate away. Frankly, a lot of the complexity that still exists there with crypto and in Bitcoin, we talk about, you know, having to, these clunky long addresses that are necessa…”

“I think we will be at a meaningfully different place as an industry in order of magnitude bigger. I think Kraken will likely be more than an order of magnitude bigger in that timeframe.”

“One of the things that we've had to do a lot this year is you know, pivot the company to, you know, focus on in new and different areas as things of all, you know, regulatory environments and so forth. We did a lot of that maybe reasonably quickly, which was a…”

“We made it to become an enormous, you know, multi-billion dollar company without frankly doing much marketing at all, which is kind of amazing in and of itself.”

“I think it's going in the opposite direction. It's extraordinarily difficult to get all the foundations right, security, red compliance, all these different pieces. So much so that we've seen a lot of companies come, not just go by the wayside, but completely …”

“We talked about CEO transition for quite some time, not even just months, but, you know, on the order of year plus.”

“When we made the transition, there wasn't actually someone to come in and, like, fill my old role as COO day one.”

“They won't be successful, right? They've lost an XRP. They've lost the grayscale thing. They just kind of continue to not see success with these with these actions. So I don't think they, you know, they won't be successful.”

“What I would say is in terms of percentages of my overall spend, it was single digit percentages.”

“We started with building the engine, and we went from 10 to, let's say, spending 50, and then we are now spending a lot more, which I, we can share, but the focus was, we, the goal is not to be the loudest voice.”

“At Kraken, three phases of growth, Harry, Phase one was the first 10 years where, like I said earlier, it was all organic. Great word of mouth, early player, category builder. Then, in late 2021, we realized that the next phase of growth for Kraken now needs a…”

“We also use MMM because MTA is, is no longer relevant.”

“That's why when you look at our numbers, our ARPU, the quality of a user is two and a half, three times more than the average retail focus exchange because they brought retailers.”

“We literally two weeks back spun off a tiny pod whose entire job is to experiment ideas that otherwise would take months To try and see, can we get proof points in three or four weeks? And the expectation is eight out of 10 will fail, but keep trying.”

“Even, even, even pre-IPO, you know, in 20, 24 numbers, we shared a billion and a half in net revenue, not gross, net revenue. Hopefully I'm back here next year. I can, we can talk about 20, 25 growth. We shared our ARPU. We shared the number of funded accounts…”

“The first phase of growth was purely product-led, where marketing did not exist? And this is true for Kraken, true for Spotify, true for Google, because the first phase of growth was either reality, network effects, or just a brilliant product in a category an…”

“It's not of 80%. It's still organic, people who are coming.”

“We monitor what percentage of search results are coming via traditional search engines and LLMs, and that's increasing. Still very miniscule, but the growth rate is, is, you know, shifting more and more towards these LLMs, and the way you have to optimize your…”

“It is 90% basis point movements, you know, with compounding impacts and many of them, but keep 10% to still try the next big swing.”

“And we changed that to a phrase called trade like a pro. This is for a pro product. And we saw substantial basis point lift because we were now connecting our core message to the desire that our users had to achieve a status to be part of a tribe.”