Fin

“It's the future. I mean, it's a total taste of the future. I cannot tell you how excited I am about Echo. I have five in my house, literally. I've built applications for it myself. Finn has an incredible integration with it. It isn't there yet, but it's the be…”

“Our business model for Fin is extremely simple, which is we charge people for it. And, you know, we charge people for it both because of the service we offer is expensive to run. It's, I mean, AAI is not an inexpensive thing to do well because it's not just bi…”

“And we see staggering results for Fin. Some people are getting, like, very, very high percentage of total support volume resolved With satisfaction, like above 50% of times, right?”

“At Intercom, for example, we've been using our, this AI agent fin for nearly two years, and we've not let anyone go, but we've stopped growing the size of our support team.”

“I was at one of our portfolio company board meetings the other day, and they mentioned that they had switched from, you know, human-based interventions to the FIN product from Intercom, And they showed the stats of deflections went up, I forget to, you know, 9…”

“Fin great example podium, another great example, both of them with the new products have gone to a hundred plus million in a couple of years.”