The Ledger
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Epstein: Segment increased contract values 150x by anchoring quotes at $120,000
“So while they didn't actually get the thousand x price increase, they were able to increase their price a 150 times from a 120 dollars a year All the way up to 18,000 dollars a year. And it wouldn't have happened if they didn't ask for the higher price.”
Segment originally applied to YC with a lecture polling tool
“They applied to YC with this idea. It was to let professors who were giving a lecture, like, poll their students, and, like, no one wanted this.”
Segment enables automated user data deletion across connected third-party tools
“So it's actually now a feature of segment that we can go to those 20 systems and delete whatever user is requesting it. And clean up that record across all those different systems.”
Segment open-sources client SDKs but keeps its core data pipeline proprietary
“Our JavaScript library is open source, our iOS SDK is open source, our Android SDK is open source, so you can sort of collect data from anywhere, and those collection libraries are open source, but the sort of core infrastructure pipeline is, is not.”