Blomfield: Embedding chatbots into software is almost always the wrong approach
Tom Blomfield · How To Design Better AI Apps · Y Combinator · May 23, 2025 · at 28:27
Tom Blomfield critiques the industry trend of embedding conversational chat sidebars into existing software products instead of building agentic tool workflows.
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“I kind of hate the kind of chatbot paradigm. Like it was the easiest It was the way to bring the most basic LLM experience to the whole world. You know, we had GPT before ChatGPT and ChatGPT brought it to the mainstream, but now every product is just embedding this chat agent in it. It's like, that's not the way this stuff should be used in almost every case.”
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