The natural gravitational pull in product development is toward mediocrity
Katie Dill · Why Design Matters: Lessons from Stripe, Lyft and Airbnb · Y Combinator · Oct 16, 2024 · at 7:21
Katie Dill, Head of Design at Stripe, explains why maintaining high design quality requires deliberate founder decisions against standard organizational drift.
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“Like, frankly, unfortunately, you know, the gravitational pull is to mediocrity. You know, there are, you know, I would imagine most companies on this planet want to do great work, and they want to say that they will say they want product quality. But what it really comes down to is those, like, micro decisions every day, and are you making the one that is, you know, actually moving the product into a better place, or are you letting it, like, slip back down to meh?”
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