Knoop: Switch to video when Slack says 'several people are typing'
Mike Knoop · Mike Knoop on Product and Design Processes for Remote Teams with Kevin Hale · Y Combinator · Mar 6, 2019 · at 27:09
Mike Knoop discusses Zapier's internal communication rules for escalating bandwidth from text chat to video calls.
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“If you, like, one of the things I tell a lot of our teammates, if you see that, that's probably a really good signal that you should be, like, jumping on a video call at that point. Instead of wasting, or not wasting, but instead of spending, you know, 10 man hours in Slack debating about this for an hour for, across 10 people, just get on a Zoom call and hash it out for 10:15 minutes, and then summarize the decision back into the team chat tool that you're using.”
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