Hale: Technical users recommend friendly tools that reduce internal support requests
Kevin Hale · Updates for Startup School 2019 and Office Hours with Kevin Hale · Y Combinator · Jul 3, 2019 · at 23:13
Wufoo co-founder and YC Partner Kevin Hale explains how approachable design drove bottom-up adoption among engineers.
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“And so that humanizing element made it be like, oh, I can trust this app to be given to my non-technical people. And the roofie support is so good that they're not going to bother me. So WooFoo got easily recommended by technical people all the time.”
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