Insight certainty 4/5 debate potential 2/5

Doshi: Early startups should not optimize onboarding against fraud or spam

Suhail Doshi · Suhail Doshi - How to Measure Your Product · Y Combinator · Sep 12, 2018 · at 21:08

Mixpanel co-founder Suhail Doshi gives a Y Combinator Startup School lecture on onboarding metrics and conversion optimization.

0:00 / 0:13exact quote · 14.0s
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“You don't have lots of fraud problems. You don't have, you probably don't have a lot of people spamming your service. You probably don't have a lot of, like, fake actors in the system trying to sign up. So if you don't have those problems, don't optimize for them until you do.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Suhail Doshi

Assertion Not publicly verifiable
Zenter (later Google Slides) launched without a save button to test demand
“I remember Robbie Walker during one of our one of one of our Tuesday dinners said that they had, they didn't even implement the save button for, like, their online PowerPoint because they knew that none of their users would ever ask, like, hey, can I save this…”
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Disclosure
Mixpanel operated without a forgot password feature for 18 months
“For like, I don't know, maybe like, 18 months of Mixpanel, like, we didn't even have forgot about password, because we were just so ruthlessly trying to prioritize, like, things that really, would really matter to customers. And it turned out we didn't get ver…”
Suhail Doshi Sep 12, 2018 ▶ 16:58 Suhail Doshi - How to Measure Your Product · Y Combinator
Opinion
Doshi: Monthly active users has become a deceptive vanity metric
“I now think that monthly active users has become, like, the new BS metric that's, like, very similar to, like, just, like, number of registered users.”
Suhail Doshi Sep 12, 2018 ▶ 26:46 Suhail Doshi - How to Measure Your Product · Y Combinator
Insight
Doshi: Thousand-person companies regularly overcomplicate metric tracking
“Even thousand-person companies get the basics wrong. In fact, you'll find that if you don't get the, even these thousand-person companies that get it wrong, they tend to overcomplicate the number of things that they should actually measure and track.”
Suhail Doshi Sep 12, 2018 ▶ 5:58 Suhail Doshi - How to Measure Your Product · Y Combinator
Insight
Doshi: Tracking three to five North Star metrics beats complex dashboards
“And so, what I find is that just picking Like three to five things on North Star and really simplifying it will do more good for you.”
Suhail Doshi Sep 12, 2018 ▶ 7:02 Suhail Doshi - How to Measure Your Product · Y Combinator
Assertion Not checkable as stated
Doshi: Pricing page links are the second or third most clicked in B2B
“One thing that I discovered was that people, a lot of your users will click on a pricing page link at the top. It's like second or third, like most clicked on link if you're a B to B company, I think, generally speaking.”
Suhail Doshi Sep 12, 2018 ▶ 14:40 Suhail Doshi - How to Measure Your Product · Y Combinator
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