retention
4 statements across 4 episodes · 2 bullish · 2 bearish · 4 people on the record · first statement Jun 26, 2019 by Dan Hockenmaier · across every show →
Everything said about retention, oldest first
Jun 26, 2019 positive
Hockenmaier: Improving retention requires early proxy metrics in week one
“If you are working on retention or trying to optimize retention metric,
Very often the way to do that is actually quite early in the product experience. The types of ways that you set a user up for good retention, and it could be the first session, first week…”
Aug 15, 2019 negative
May 6, 2022 positive
Seibel: Retention and burn rate matter more for survival than pitch metrics
“Whereas I'd argue when you're running your company, those numbers are important, but there's also your burn rate, your retention, how much your existing customer accounts are expanding, your revenue expansion over time. Those metrics are the ones that can bett…”
Feb 12, 2025 negative
Koomen: Ignoring Churn During Rapid Growth Catches Up Within Two Years
“If you're going very quickly and you have a lot of revenue coming in, it's easy to ignore your churn, and that's a problem that will catch up with you in a year or two, and at that point, you've spent a whole bunch of money on growth and marketing chasing afte…”