Net Promoter Score
also referred to as: nps
4 statements across 4 episodes · 0 bullish · 1 bearish · 4 people on the record · first statement Sep 5, 2018 by David Rusenko · across every show →
Everything said about Net Promoter Score, oldest first
Sep 5, 2018
Jun 26, 2019
Hockenmaier: Thumbtack defined market liquidity by the percentage of requests reaching quote thresholds
“The main thing was when a consumer got a certain number of quotes from a pro we had, they then believed that we did the job for them. We gave them options. They could go choose their hire rate was much higher there. Their NPS would actually, like, you could wa…”
Aug 15, 2019 negative
Top products like the iPhone often have bad Net Promoter Scores
“Well, you can just Google the best products and best companies in the world. They all have bad net promoter score. Like the iPhone, Apple, all of them have bad net promoter scores. Like it doesn't necessarily correlate with good products. Correlates with perce…”
Jan 6, 2024
Blomfield: A +50 NPS is the minimum baseline for new consumer companies
“If your net promoter score, your MPS, is not extremely high as a new consumer company, you're toast. You pretty much have to re-engineer the product to make it something that people love. The reason is it correlates extremely well with word of mouth referral. …”