Intercom, every mention

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator Dec 13, 2017 · 64 mentions

• ▶ 1:35 Des Traynor And, uh, and I went along, and, um, actually, a funny story is I met Owen for the first time there, who I went out to start intercom with.
• ▶ 4:39 Des Traynor Yeah, so I, I will, the folks who acquired Exceptional, they were actually kind enough to use Intercom to push one last message out to sort of say, hey, we're the new owners, like, we're here, we're great, we're gonna love you for the rest… 4 times in the scene
• ▶ 6:06 Des Traynor But when intercom was very, it was, you know, we, we knew we were good at it. 6 times in the scene
• ▶ 9:46 Des Traynor And then we had, uh, two or two engineers, like a person who built the front end of intercom, like the little messenger piece, and then our CTO basically owned the rest. 6 times in the scene
• ▶ 14:55 Des Traynor Uh, so, one big eye-opener for me was that, like, uh, some people come shopping for intercom. 5 times in the scene
• ▶ 18:55 Des Traynor So, so for Intercom, like, what that looks like is, we need to convince you that you should care about your customers, right? 8 times in the scene
• ▶ 24:47 Des Traynor Intercom. 6 times in the scene
• ▶ 31:51 Des Traynor Like how does work happen at intercom?
• ▶ 43:22 Des Traynor They're like the places where like the slack stripes and intercoms, whatever can play. 11 times in the scene
• ▶ 53:36 Des Traynor So like, first of all, it's like finding the point on the spectrum that you're comfortable with, like as in, so like intercom, you know, at its core, like, you know, the idea is it's an intercom. 10 times in the scene
• ▶ 57:42 Des Traynor And that's, and that, that comes back to that question of like, as we got more specific, we had to get, you know, have give every single person who's shopping for a different thing, their own tailored experience to find the exact part of… 6 times in the scene